LESAKA UTILITIES (PTY) LTD (“LESAKA UTILITIES”)
ELECTRICITY ADVANCE – TERMS AND CONDITIONS
1.1. 1.2. 1.3. 1.4. 1.5. These terms and conditions are subject to change without notice and the updated version of these terms
and conditions are available on www.recharger.co.za and upon request via email, fax or Whatsapp (see
contact details on our website).
These terms and conditions contain provisions which may limit the risk or liability of Lesaka Utilities or a
third party, compel you to indemnify Lesaka Utilities, or create risk or liability for you. If there is any
provision in these terms and conditions that you do not understand, it is your responsibility to ask Lesaka
Utilities to explain it to you before you use the Service.
Lesaka Utilities owns and operates a digital platform to provide the Service(s) and Advance Vouchers via
the Lesaka Recharger Tenant Application or via Whatsapp (on 087 183 9390), which enables and facilitates
the delivery of Advance Vouchers to Customers, amongst other things (“the Platform”).
In these terms and conditions:
1.4.1. “Advance Amount” means the cash value of the Advance Vouchers advanced to you by Lesaka
Utilities;
1.4.2. “Advance Vouchers” means prepaid Lesaka Utilities electricity Vouchers advanced to a Customer in
terms of an Advance Request and these terms and conditions;
1.4.3. “Advance Request” means a request received by Lesaka Utilities from a Customer for Advance
Vouchers;
1.4.4. “Customer” means any user of the Services, any person who registers on the Platform or any person
who makes an Advance Request;
1.4.5. “Service(s)” means the operation of the Platform to facilitate the provision of Advance Vouchers to
Customers in terms of these terms and conditions and related services;
1.4.6. “Vending History” means Voucher purchases and payment history made by the Customer in the
past;
1.4.7. “Voucher” means a numerical code purchased by Customers to load credit to a prepaid electricity
submeter;
1.4.8. “Whatsapp” means the communication channel provided, maintained, and operated by Lesaka
Utilities utilizing the third-party Whatsapp application and infrastructure.
Use of the Service constitutes your agreement to comply with these terms and conditions, our general
terms and conditions and any other terms, conditions or policies we have, as amended from time to time,
and which are available on www.recharger.co.za and upon request via email or Whatsapp.
2. INTRODUCTION
2.1. Lesaka Utilities is not a credit provider or a financial services provider. Lesaka Utilities is a vendor of prepaid
electricity sub-meters and a provider of prepaid metering services.
2.2. Advance Requests are made via the Platform. You will remain responsible to pay the Advance Amounts in
full.9.7.2026
2.3. You may not be entitled to request additional Advance Vouchers where outstanding balances have not
been settled from that Advance Request.
3. USE OF THE SERVICE
3.1. The Service is only available to persons who are 18 years of age and older. By making an Advance Request
you confirm that you meet this age requirement.
3.2. To use the Service:
3.3. 3.4. 3.5. 3.6. 3.7. 3.8. 3.9. 3.2.1. your Lesaka Utilities sub-meter must be registered with Lesaka Utilities;
3.2.2. you must provide your identity number or valid passport number to Lesaka Utilities;
3.2.3. your Lesaka Utilities sub-meter must have at least 1 vend per month for the last 3 consecutive
months;
3.2.4. your Vending History over the last 3 months must be more than R25.00;
3.2.5. have no Advance Vouchers outstanding or unpaid;
3.2.6. you must register to use the Platform; and
3.2.7. meet such other criteria as we may require.
You accept that Lesaka Utilities may use your Vending History to evaluate your Advance Request and your
use of the Service (which may lead to declining your Advance Request) and to approve each Advance
Request.
The owner of your Lesaka Utilities submeter may elect to cancel your use of the Services in terms of that
submeter at any time by notice to Lesaka Utilities.
Lesaka Utilities is not obliged to provide Advance Vouchers or the Service to you and Lesaka Utilities may
in its sole discretion decline to provide Advance Vouchers to you or may suspend or terminate your use of
the Service.
Lesaka Utilities may in its sole discretion agree to accept your Advance Request. If Lesaka Utilities accepts
your Advance Request (which it is not obliged to do) Lesaka shall deliver the chosen Advance Voucher to
you.
Lesaka Utilities may require confirmation of certain personal information and other relevant information
to provide the Service to you at any time. You must immediately advise Lesaka Utilities of any changes to
your personal information. Lesaka Utilities may request further information from you as it deems necessary
or as required by law.
In the event that an Advance Voucher is not delivered to you, please contact us at admin@recharger.co.za
or on 010 880 8000.
The Service may not always be available to you or may experience delays. For example, the cellular network
or WiFi connection of your mobile device allows you to access the Services via the Tenant App. Lesaka
Utilities cannot be held responsible for interruptions, disconnections, interception, distortion or monitoring
of your cellular network or WiFi service or for any other reason out of Lesaka Utilities’ control.
3.10. Lesaka Utilities may in its sole discretion terminate, suspend and modify the Service. You agree that Lesaka
Utilities will not be liable to you if it chooses to suspend, modify or terminate the Service other than for
processing Advance Requests or delivering Advance Vouchers requested, to the extent possible.9.7.2026
An Advance Request can only be made for a minimum value of R20.00 and up to a maximum value of
4. VOUCHER ADVANCE AND PAYMENT
4.1. The Advance Amount will be settled by deduction from any subsequent payments made by you for Lesaka
Utilities Vouchers.
4.2. You may elect for Lesaka Utilities to, and you authorise Lesaka Utilities to, deduct 50% of the Advance
Amount(s) from your next Lesaka Utilities Voucher purchase, and a further 50% from your subsequent
purchase, or you may elect to pay 100% of the Advance Amount(s) via Whatsapp or the Lesaka Recharger
Tenant Application.
4.3. The deduction will be achieved by way of set off against the value of the next voucher purchased by you to
the extent that you are indebted to us. You acknowledge and understand that this may result in a reduction
in the value of the Voucher purchased by you or in non-delivery thereof. You hereby expressly authorise
Lesaka Utilities to adjust the value of the Voucher concerned to the extent that you are indebted to Lesaka
Utilities.
4.4. R200.00.
4.5. You agree that Lesaka Utilities cannot be held liable for any unauthorised use of your mobile device or
number and that you will be liable to Lesaka Utilities for any Advance Vouchers purchased via your mobile
device or number.
4.6. Any amount you owe us shall be payable without deduction, set-off or demand. No refunds will be offered
on Advance Vouchers issued by Lesaka Utilities.
5. CERTIFICATE OF BALANCE
5.1. A certificate signed by a representative of Lesaka Utilities, whose authority need not be proved, as to
the amount owing you to Lesaka Utilities in terms of Advance Vouchers shall be prima facie proof of
such indebtedness and any other facts stated therein.
6. PROTECTION OF PERSONAL INFORMATION AND DISCLOSURE
6.1. Lesaka Utilities takes the protection of your personal information and privacy seriously. Lesaka Utilities will
only collect, use, store, and disclose your personal information in accordance with the Protection of
Personal Information Act 4 of 2013 and our Privacy Notice, which is available on the Website:
(https://recharger.co.za/pages/privacy-policy).
6.2. You acknowledge and agree to the terms of Lesaka Utilities’ Privacy Notice, which is incorporated into and
forms part of these terms and conditions.
6.3. Lesaka Utilities’ Privacy Notice sets out how Lesaka Utilities collects, uses, stores, and discloses your
personal information, including but not limited to:
6.3.1. Your name, address, and contact information;
6.3.2. Your sub-meter details and usage data; and
6.3.3. Your transaction history with us.
6.4. For example, Lesaka Utilities may use your personal information to provide you with the Service. Lesaka
Utilities may also use your personal information for our legitimate business purposes, such as improving
our services, preventing fraud, and complying with legal obligations.6.5. 6.6. 9.7.2026
Lesaka Utilities treats all personal information received from you and any other party as strictly confidential.
Lesaka Utilities will take appropriate, reasonable technical and organisational measures to safeguard the
personal information in its possession or under its control against loss, damage, or unauthorised access.
Lesaka Utilities may, in limited circumstances, make available, your personal information to any third party
strictly to carry out its obligations to you, or where otherwise required by law. In the event that Lesaka
Utilities is required to make such personal information available to any third party, Lesaka Utilities will
ensure that appropriate safeguards are in place to protect the personal information and comply with
applicable legal requirements.
If you have any questions or concerns about how Lesaka Utilities handles your personal information, please
refer to Lesaka Utilities’ Privacy Notice.