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TERMS & CONDITIONS

RECHARGER (PTY) LTD (“RECHARGER”) – FULL TERMS AND CONDITIONS 


  1. 1. INTRODUCTION
    1.1. By purchasing a Recharger prepaid sub-meter you become the “Meter Owner” and by registering a prepaid sub-meter with Recharger you represent that you are or that you act (duly authorised thereto) on behalf of the Meter Owner and you confirm that you have read, understood and agree to these terms and conditions and Recharger’s shortened terms and conditions to which you and the Meter Owner are bound. 
    1.2. Recharger’s full terms and conditions are subject to change without notice and the updated version of our full terms and conditions are available on www.recharger.co.za and upon request via email, fax or Whatsapp (see contact details on the front page of the registration form or on the reverse side of the product packaging). 
    1.3. Recharger is a vendor of prepaid electricity sub-meters and a provider of prepaid metering services. Recharger is not a provider of electricity or an agent for electricity providers or similar services. Recharger does not manufacture, instal or uninstall prepaid sub-meters. 
    1.4. You can register your Recharger Prepaid sub-meter online at www.recharger.co.za, or by completing the Recharger registration form and forwarding the completed form to Recharger via email, Whatsapp or fax with a copy of valid IDs of every signatory to the registration form and a bank confirmation letter for the Meter Owner’s nominated bank account (see contact details on the front page of the registration form or on the reverse side of the product packaging). 
    1.5. You are responsible for ensuring that all information provided to Recharger on the registration form (or otherwise) is true, correct and legible in all respects. Recharger assumes that all information furnished on the registration form (or otherwise) is correct and assumes no liability whatsoever as a result of incorrect or incomplete information provided. 
    1.6. It is the Meter Owner’s responsibility to immediately inform Recharger of any change of ownership to the property or the prepaid sub-meter. 
    1.7. All fees referred to in these full terms and conditions and our shortened terms and conditions, and those provided to you on request, are exclusive of VAT and are subject to change without notice. 
    2. EXCLUSION OF LIABILITY
    2.1. You as the Meter Owner assume all liability, and hold Recharger harmless and indemnify Recharger against any liability whatsoever and howsoever arising, including, but not limited to, any claims by tenant(s), any tampering with or circumvention of your meter or prepaid sub-meter, claims from electricity providers as a result of any tampering with or circumvention of your meter or prepaid sub-meter, non-supply or interruption of electricity, leaks, power surges or any other detrimental activity, the implementation of annual tariff changes, and any loss, damages, costs, penalties, fines and expenses that arise therefrom, whether direct, indirect or contingent. 
    3. VENDING OPTIONS, FEES AND TARIFFS 
    3.1. Recharger prepaid sub-meters are configured to operate on Recharger’s vending platform only and two vending options are available to the Meter Owner:
    3.1.1. PRIVATE VENDING – where tokens are supplied to the Meter Owner by Recharger. The cash value of the Token is then collected by the Meter Owner from the tenant directly and a service fee of one token per order (see hereunder) is payable to Recharger.
    3.1.1.1. The Meter Owner orders tokens from Recharger. Tokens cost R5.00 per token if purchased via EFT and R10.00 per token if purchased via cash deposit, which is payable to Recharger. The minimum order quantity is 20 tokens per order. 
    3.1.1.2. The Meter Owner collects the cash value of the tokens from the tenant which must then be used to pay 
    the electricity supplier of the relevant property. 
    3.1.1.3. Token vouchers are specific to your Recharger prepaid sub-meter number and each token number is unique. 
    3.1.1.4. Tokens expire after 12 months and must be used in numerical sequence according to the Token ID number which appears on the tokens, starting with the lowest number. If tokens are used out of sequence, the token(s) which is/are skipped become invalid and cannot be used again. 
    3.1.1.5. Tokens cannot be amended, cancelled or refunded once generated. 
    3.1.2. CHAIN STORE VENDING – where the Tenant purchases vouchers from selected retail outlets according to the relevant electricity consumption tariff selected by the Meter Owner. 
    3.1.2.1. A chain store fee of 11% (excluding VAT) of the cash value of the voucher is deducted from the cash value paid by the tenant to the chain store. 
    3.1.2.2. A monthly service fee of R29.00 (excluding VAT) is payable by the Meter Owner to Recharger per prepaid sub-meter. This fee is deducted from the amount owing to the Meter Owner during months in which tokens are purchased. For example: if the Tenant purchases tokens in January and only purchases more tokens in March, the monthly service fee will only be deducted in January and March, and not in February. 
    3.1.2.3. The vending cycle starts on the 25th day of the month and ends on the 24th day of the next month. Amounts due to the Meter Owner are paid on the 30th day of that subsequent month. Three to five working days must be allowed for the reimbursement to reflect in the nominated bank account. 
    TERMS APPLICABLE TO OUR VENDING OPTIONS 
    3.2. You can request to change your vending option at any time. Should the Meter Owner change to Chainstore Vending then those fees as set out above become applicable. 
    3.3. Where the Meter Owner does not provide a tariff at registration of the Recharger prepaid sub-meter, Recharger’s estimate of the average rate of consumption applicable to the area of installation shall be applied to which you as the Meter Owner agree. 
    3.4. It is the Meter Owner’s responsibility to ensure that the tariffs provided to Recharger do not exceed the applicable regulated tariffs.
    4. ADMIN FEES
    4.1. An admin fee, determined by Recharger from time to time and available on request, shall be raised under certain circumstances including, but not limited to: 
    4.1.1. Change of ownership of the Recharger prepaid sub-meter; 
    4.1.2. Change of tariff rate; 
    4.1.3. Change of banking details; and 
    4.1.4. Correction of banking details where the wrong banking details are provided. 
    4.2. In order to vend your Recharger prepaid sub-meter on another company’s platform, a key change fee determined by Recharger from time to time and available on request must be paid to Recharger and a Key Change Form must be completed and signed by the Meter Owner. 
    5. INSTALLATION 
    5.1. Recharger Prepaid sub-meters are not intended to replace any meter that has been installed by the relevant 
    electricity provider. 
    5.2. The installation and uninstallation of the Recharger Prepaid sub-meter must be attended to by a registered electrician. It is the Meter Owner’s responsibility to appoint a registered electrician to install prepaid submeters and Recharger shall be held harmless against any damages incurred due to the installation or uninstallation of a Recharger prepaid sub-meter. 
    6. WARRANTY AND REPAIR 
    6.1. Recharger offers either lifetime, twenty-four-month or twelve-month warranties on selected Recharger prepaid sub-meters. To see which warranty your Recharger prepaid sub-meter qualifies for, refer to our website and product catalogue. 
    6.2. Our warranties are only applicable to selected Recharger prepaid sub-meters purchased and intended for use in the Republic of South Africa. 
    6.3. Our warranties only apply to repairing or replacing, at our election, defective parts and do not apply to normal wear and tear, misuse or abuse of the Recharger prepaid sub-meter, or any event out of your or Recharger’s control including, but not limited to, power surges, non-supply or interruption of electricity, lightning, fire, floods, civil unrest and the like.
    6.4. To qualify for the warranty applicable to the Recharger prepaid sub-meter, both proof of purchase of the Recharger prepaid sub-meter and a valid compliance certificate issued by the registered electrician who installed the Recharger prepaid sub-meter must be provided to Recharger. The sub-meter must be registered and vending on Recharger’s platform and the sub-meter must be returned to Recharger’s head office at 96 ARMSTRONG AVENUE, LA LUCIA, DURBAN, 4051 at your cost. 
    6.5. Recharger’s warranties cease in the event that the Recharger prepaid sub-meter is key changed out of Recharger’s vending platform. 
    7. PROTECTION OF PERSONAL INFORMATION
    7.1. We take the protection of your personal information and privacy seriously. We will only collect, use, store, and disclose your personal information in accordance with the Protection of Personal Information Act 4 of 2013 and our Privacy Notice, which is available on our website: (https://recharger.co.za/pages/privacypolicy). 
    7.2. You acknowledge and agree to the terms of our Privacy Notice, which is incorporated into and forms part of these terms and conditions. 
    7.3. Our Privacy Notice sets out how we collect, use, store, and disclose your personal information, including but not limited to: 
    7.3.1. Your name, address, and contact information; 
    7.3.2. Your sub-meter details and usage data; and 
    7.3.3. Your transaction history with us. 
    7.4. For example, we may use your personal information to provide you with the services you have requested, including issuing tokens to your sub-meter and processing payments. We may also use your personal information for our legitimate business purposes, such as improving our services, preventing fraud, and complying with legal obligations. 
    7.5. Recharger treats all personal information received from the Meter Owner and any other party as strictly confidential. Recharger will take appropriate, reasonable technical and organisational measures to safeguard the personal information in its possession or under its control against loss, damage, or unauthorised access. Recharger may, in limited circumstances, make available, the Meter Owner’s personal information to any third party strictly to carry out its obligations to the Meter Owner (for example, to process payments), or where otherwise required by law. In the event that Recharger is required to make such personal information available to any third party, Recharger will ensure that appropriate safeguards are in place to protect the personal information and comply with applicable legal requirements. 
    7.6. If you have any questions or concerns about how we handle your personalinformation,please refer to our Privacy Notice. 
    8. GENERAL
    8.1. Each provision of these full terms and conditions and our shortened terms and conditions are severable 
    from the other provisions. Should any provision be or become invalid or unenforceable for any reason the remaining provisions shall nevertheless remain binding and continue to be of full force and effect. 
    8.2. Should a discrepancy exist between any clause in these full terms and conditions and our shortened terms 
    and conditions, the relevant clause(s) in these full terms and conditions shall prevail. 
    8.3. Recharger will not be bound by any representation not recorded in these full terms and conditions and our shortened terms and conditions which are the sole record of Recharger’s services offered to you as the Meter Owner. 
    FOR ANY QUERIES, KINDLY CONTACT RECHARGER ON (010) 880 8000 OR SEND AN EMAIL WITH YOUR QUERY TO admin@recharger.co.za.


ELECTRICITY ADVANCE – TERMS AND CONDITIONS

1.1. These terms and conditions are subject to change without notice and the updated version of these terms and conditions  are available  on www.recharger.co.za and upon  request via email,  fax or Whatsapp (see contact details on our website).

1.2. These terms and conditions contain provisions which may limit the risk or liability of Lesaka Utilities or a third  party, compel you  to indemnify Lesaka  Utilities,  or  create risk or liability  for  you.  If there is  any provision in these terms and conditions that you do not understand, it is your responsibility to ask Lesaka Utilities to explain it to you before you use the Service.

1.3. Lesaka Utilities owns and operates a digital platform to provide the Service(s) and Advance Vouchers via the Lesaka Recharger Tenant Application or via Whatsapp (on 087 183 9390), which enables and facilitates the delivery of Advance Vouchers to Customers, amongst other things (“the Platform”).

1.4. In these terms and conditions:

1.4.1. “Advance Amount” means  the cash value of the Advance Vouchers advanced  to you  by  Lesaka Utilities;

1.4.2. “Advance Vouchers” means prepaid Lesaka Utilities electricity Vouchers advanced to a Customer in terms of an Advance Request and these terms and conditions;

1.4.3. “Advance Request” means a request received by Lesaka Utilities from a Customer for Advance Vouchers;

1.4.4. “Customer” means any user of the Services, any person who registers on the Platform or any person who makes an Advance Request;

1.4.5. “Service(s)” means the operation of the Platform to facilitate the provision of Advance Vouchers to Customers in terms of these terms and conditions and related services;

1.4.6. “Vending History” means Voucher purchases and payment history made by the Customer in the past;

1.4.7. “Voucher” means a numerical code purchased by Customers to load credit to a prepaid electricity submeter;

1.4.8. “Whatsapp” means the communication channel provided, maintained, and operated by Lesaka Utilities utilizing the third-party Whatsapp application and infrastructure.

1.5. Use  of the Service  constitutes  your agreement  to  comply  with  these  terms and  conditions,  our general terms and conditions and any other terms, conditions or policies we have, as amended from time to time, and which are available on www.recharger.co.za and upon request via email or Whatsapp.

2. INTRODUCTION

2.1. Lesaka Utilities is not a credit provider or a financial services provider. Lesaka Utilities is a vendor of prepaid electricity sub-meters and a provider of prepaid metering services.

2.2. Advance Requests are made via the Platform. You will remain responsible to pay the Advance Amounts in full.

2.3. You  may  not  be  entitled  to request  additional Advance Vouchers  where outstanding  balances have  not been settled from that Advance Request.

3. USE OF THE SERVICE

3.1. The Service is only available to persons who are 18 years of age and older. By making an Advance Request you confirm that you meet this age requirement.

3.2. To use the Service:

3.2.1. your Lesaka Utilities sub-meter must be registered with Lesaka Utilities;

3.2.2. you must provide your identity number or valid passport number to Lesaka Utilities;

3.2.3. your Lesaka Utilities sub-meter must have at least 1 vend per month for the last 3 consecutive months;

3.2.4. your Vending History over the last 3 months must be more than R25.00; 3.2.5. have no Advance Vouchers outstanding or unpaid;

3.2.6. you must register to use the Platform; and

3.2.7. meet such other criteria as we may require.

3.3. You accept that Lesaka Utilities may use your Vending History to evaluate your Advance Request and your use of the Service (which may lead to declining your Advance Request) and to approve each Advance Request.

3.4. The owner of your Lesaka Utilities submeter may elect to cancel your use of the Services in terms of that submeter at any time by notice to Lesaka Utilities.

3.5. Lesaka Utilities is not obliged to provide Advance Vouchers or the Service to you and Lesaka Utilities may in its sole discretion decline to provide Advance Vouchers to you or may suspend or terminate your use of the Service.

3.6. Lesaka Utilities may in its sole discretion agree to accept your Advance Request. If Lesaka Utilities accepts your Advance Request (which it is not obliged to do) Lesaka shall deliver the chosen Advance Voucher to you.

3.7. Lesaka Utilities may require confirmation of certain personal information and other relevant information to provide the Service to you at any time. You must immediately advise Lesaka Utilities of any changes to your personal information. Lesaka Utilities may request further information from you as it deems necessary

or as required by law.

3.8. In the event that an Advance Voucher is not delivered to you, please contact us at admin@recharger.co.za

or on 010 880 8000.

3.9. The Service may not always be available to you or may experience delays. For example, the cellular network

or  WiFi  connection of  your mobile  device  allows  you  to  access  the Services  via the  Tenant  App. Lesaka Utilities cannot be held responsible for interruptions, disconnections, interception, distortion or monitoring

of your cellular network or WiFi service or for any other reason out of Lesaka Utilities’ control.

3.10. Lesaka Utilities may in its sole discretion terminate, suspend and modify the Service. You agree that Lesaka Utilities will not be liable to you if it chooses to suspend, modify or terminate the Service other than for processing Advance Requests or delivering Advance Vouchers requested, to the extent possible.

4. VOUCHER ADVANCE AND PAYMENT

4.1. The Advance Amount will be settled by deduction from any subsequent payments made by you for Lesaka Utilities Vouchers.

4.2. You  may  elect  for Lesaka Utilities  to,  and  you  authorise Lesaka  Utilities  to, deduct 50%  of  the Advance Amount(s) from your next  Lesaka Utilities Voucher purchase, and a further 50% from your subsequent purchase, or you may elect to pay 100% of the Advance Amount(s) via Whatsapp or the Lesaka Recharger Tenant Application.

4.3. The deduction will be achieved by way of set off against the value of the next voucher purchased by you to the extent that you are indebted to us. You acknowledge and understand that this may result in a reduction in the value of the Voucher purchased by you or in non-delivery thereof. You hereby expressly authorise Lesaka Utilities to adjust the value of the Voucher concerned to the extent that you are indebted to Lesaka Utilities.

4.4. An  Advance  Request  can  only  be  made for a  minimum value  of R20.00 and  up  to a maximum  value  of R200.00.

4.5. You  agree  that Lesaka  Utilities  cannot  be  held  liable  for  any  unauthorised  use  of  your  mobile  device  or number and that you will be liable to Lesaka Utilities for any Advance Vouchers purchased via your mobile device or number.

4.6. Any amount you owe us shall be payable without deduction, set-off or demand. No refunds will be offered

on Advance Vouchers issued by Lesaka Utilities.

5. CERTIFICATE OF BALANCE

5.1. A certificate signed by a representative of Lesaka Utilities, whose authority need not be proved, as to the amount owing you to Lesaka Utilities in terms of Advance Vouchers shall be prima facie proof of such indebtedness and any other facts stated therein.

6. PROTECTION OF PERSONAL INFORMATION AND DISCLOSURE

6.1. Lesaka Utilities takes the protection of your personal information and privacy seriously. Lesaka Utilities will

only collect, use, store, and disclose your personal information in accordance with the Protection of Personal Information Act 4 of 2013 and our Privacy Notice, which is available on the Website:

(https://recharger.co.za/pages/privacy-policy).

6.2. You acknowledge and agree to the terms of Lesaka Utilities’ Privacy Notice, which is incorporated into and forms part of these terms and conditions.

6.3. Lesaka Utilities’ Privacy Notice sets out how Lesaka Utilities collects, uses, stores, and discloses your personal information, including but not limited to:

6.3.1. Your name, address, and contact information; 6.3.2. Your sub-meter details and usage data; and

6.3.3. Your transaction history with us.

6.4. For example, Lesaka Utilities may use your personal information to provide you with the Service. Lesaka Utilities may also use your personal information for our legitimate business purposes, such as improving our services, preventing fraud, and complying with legal obligations.

6.5. Lesaka Utilities treats all personal information received from you and any other party as strictly confidential. Lesaka Utilities will take appropriate, reasonable technical and organisational measures to safeguard the personal information in its possession or under its control against loss, damage, or unauthorised access. Lesaka Utilities may, in limited circumstances, make available, your personal information to any third party strictly to carry out its obligations to you, or where otherwise required by  law. In the event that Lesaka Utilities is  required to  make such  personal information  available to  any third  party, Lesaka  Utilities  will ensure that appropriate safeguards are in place to protect the personal information and comply with applicable legal requirements.

6.6. If you have any questions or concerns about how Lesaka Utilities handles your personal information, please refer to Lesaka Utilities’ Privacy Notice.