TERMS & CONDITIONS
Overview
This website is operated by Mfwethu Investments CC t/a Recharger Prepaid Meters. Throughout the site, the terms “we”, “us” and “our” refer to Mfwethu Investments CC t/a Recharger Prepaid Meters. Mfwethu Investments CC t/a Recharger Prepaid Meters offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
RECHARGER (PTY) LTD (“RECHARGER”) – FULL TERMS AND CONDITIONS
1. INTRODUCTION
1.1. By purchasing a Recharger prepaid sub-meter you become the “Meter Owner” and by registering a prepaid
sub-meter with Recharger you represent that you are or that you act (duly authorised thereto) on behalf of
the Meter Owner and you confirm that you have read, understood and agree to these terms and conditions
and Recharger’s shortened terms and conditions to which you and the Meter Owner are bound.
1.2. Recharger’s full terms and conditions are subject to change without notice and the updated version of our
full terms and conditions are available on www.recharger.co.za and upon request via email, fax or
Whatsapp (see contact details on the front page of the registration form or on the reverse side of the
product packaging).
1.3. Recharger is a vendor of prepaid electricity sub-meters and a provider of prepaid metering services.
Recharger is not a provider of electricity or an agent for electricity providers or similar services. Recharger
does not manufacture, instal or uninstall prepaid sub-meters.
1.4. You can register your Recharger Prepaid sub-meter online at www.recharger.co.za, or by completing the
Recharger registration form and forwarding the completed form to Recharger via email, Whatsapp or fax
with a copy of valid IDs of every signatory to the registration form and a bank confirmation letter for the
Meter Owner’s nominated bank account (see contact details on the front page of the registration form or
on the reverse side of the product packaging).
1.5. You are responsible for ensuring that all information provided to Recharger on the registration form (or
otherwise) is true, correct and legible in all respects. Recharger assumes that all information furnished on
the registration form (or otherwise) is correct and assumes no liability whatsoever as a result of incorrect
or incomplete information provided.
1.6. It is the Meter Owner’s responsibility to immediately inform Recharger of any change of ownership to the
property or the prepaid sub-meter.
1.7. All fees referred to in these full terms and conditions and our shortened terms and conditions, and those
provided to you on request, are exclusive of VAT and are subject to change without notice.
2. EXCLUSION OF LIABILITY
2.1. You as the Meter Owner assume all liability, and hold Recharger harmless and indemnify Recharger against
any liability whatsoever and howsoever arising, including, but not limited to, any claims by tenant(s), any
tampering with or circumvention of your meter or prepaid sub-meter, claims from electricity providers as
a result of any tampering with or circumvention of your meter or prepaid sub-meter, non-supply or
interruption of electricity, leaks, power surges or any other detrimental activity, the implementation of
annual tariff changes, and any loss, damages, costs, penalties, fines and expenses that arise therefrom,
whether direct, indirect or contingent.
3. VENDING OPTIONS, FEES AND TARIFFS3.1. Recharger prepaid sub-meters are configured to operate on Recharger’s vending platform only and two
vending options are available to the Meter Owner:
3.1.1. PRIVATE VENDING – where tokens are supplied to the Meter Owner by Recharger. The cash value
of the Token is then collected by the Meter Owner from the tenant directly and a service fee of one
token per order (see hereunder) is payable to Recharger.
3.1.1.1. The Meter Owner orders tokens from Recharger. Tokens cost R5.00 per token if
purchased via EFT and R10.00 per token if purchased via cash deposit, which is payable
to Recharger. The minimum order quantity is 20 tokens per order.
3.1.1.2. The Meter Owner collects the cash value of the tokens from the tenant which must then
be used to pay the electricity supplier of the relevant property.
3.1.1.3. Token vouchers are specific to your Recharger prepaid sub-meter number and each
token number is unique.
3.1.1.4. Tokens expire after 12 months and must be used in numerical sequence according to
the Token ID number which appears on the tokens, starting with the lowest number. If
tokens are used out of sequence, the token(s) which is/are skipped become invalid and
cannot be used again.
3.1.1.5. Tokens cannot be amended, cancelled or refunded once generated.
3.1.2. CHAIN STORE VENDING – where the Tenant purchases vouchers from selected retail outlets
according to the relevant electricity consumption tariff selected by the Meter Owner.
3.1.2.1. A chain store fee of 10% (excluding VAT) of the cash value of the voucher is deducted
from the cash value paid by the tenant to the chain store.
3.1.2.2. A monthly service fee of R27.00 (excluding VAT) is payable by the Meter Owner to
Recharger per prepaid sub-meter. This fee is deducted from the amount owing to the
Meter Owner during months in which tokens are purchased. For example: if the Tenant
purchases tokens in January and only purchases more tokens in March, the monthly
service fee will only be deducted in January and March, and not in February.
3.1.2.3. The vending cycle starts on the 25th day of the month and ends on the 24th day of the
next month. Amounts due to the Meter Owner are paid on the 30th day of that
subsequent month. Three to five working days must be allowed for the reimbursement
to reflect in the nominated bank account.
TERMS APPLICABLE TO OUR VENDING OPTIONS
3.2. You can request to change your vending option at any time. Should the Meter Owner change to Chainstore
Vending then those fees as set out above become applicable.
3.3. Where the Meter Owner does not provide a tariff at registration of the Recharger prepaid sub-meter,
Recharger’s estimate of the average rate of consumption applicable to the area of installation shall be
applied to which you as the Meter Owner agree.3.4. It is the Meter Owner’s responsibility to ensure that the tariffs provided to Recharger do not exceed the
applicable regulated tariffs.
4. ADMIN FEES
4.1. An admin fee, determined by Recharger from time to time and available on request, shall be raised under
certain circumstances including, but not limited to:
4.1.1. Change of ownership of the Recharger prepaid sub-meter;
4.1.2. Change of tariff rate;
4.1.3. Change of banking details; and
4.1.4. Correction of banking details where the wrong banking details are provided.
4.2. In order to vend your Recharger prepaid sub-meter on another company’s platform, a key change fee
determined by Recharger from time to time and available on request must be paid to Recharger and a Key
Change Form must be completed and signed by the Meter Owner.
5. INSTALLATION
5.1. Recharger Prepaid sub-meters are not intended to replace any meter that has been installed by the relevant
electricity provider.
5.2. The installation and uninstallation of the Recharger Prepaid sub-meter must be attended to by a registered
electrician. It is the Meter Owner’s responsibility to appoint a registered electrician to install prepaid sub-
meters and Recharger shall be held harmless against any damages incurred due to the installation or
uninstallation of a Recharger prepaid sub-meter.
6. WARRANTY AND REPAIR
6.1. Recharger offers either lifetime, twenty-four-month or twelve-month warranties on selected Recharger
prepaid sub-meters. To see which warranty your Recharger prepaid sub-meter qualifies for, refer to our
website and product catalogue.
6.2. Our warranties are only applicable to selected Recharger prepaid sub-meters purchased and intended for
use in the Republic of South Africa.
6.3. Our warranties only apply to repairing or replacing, at our election, defective parts and do not apply to
normal wear and tear, misuse or abuse of the Recharger prepaid sub-meter, or any event out of your or
Recharger’s control including, but not limited to, power surges, non-supply or interruption of electricity,
lightning, fire, floods, civil unrest and the like.
6.4. To qualify for the warranty applicable to the Recharger prepaid sub-meter, both proof of purchase of the
Recharger prepaid sub-meter and a valid compliance certificate issued by the registered electrician who
installed the Recharger prepaid sub-meter must be provided to Recharger. The sub-meter must be
registered and vending on Recharger’s platform and the sub-meter must be returned to Recharger’s head
office at 96 ARMSTRONG AVENUE, LA LUCIA, DURBAN, 4051 at your cost.
6.5. Recharger’s warranties cease in the event that the Recharger prepaid sub-meter is key changed out of
Recharger’s vending platform.7. PROTECTION OF PERSONAL INFORMATION
7.1. We take the protection of your personal information and privacy seriously. We will only collect, use, store,
and disclose your personal information in accordance with the Protection of Personal Information Act 4 of
2013 and our Privacy Notice, which is available on our website: (https://recharger.co.za/pages/privacy-
policy).
7.2. You acknowledge and agree to the terms of our Privacy Notice, which is incorporated into and forms part
of these terms and conditions.
7.3. Our Privacy Notice sets out how we collect, use, store, and disclose your personal information, including
but not limited to:
7.3.1. Your name, address, and contact information;
7.3.2. Your sub-meter details and usage data; and
7.3.3. Your transaction history with us.
7.4. For example, we may use your personal information to provide you with the services you have requested,
including issuing tokens to your sub-meter and processing payments. We may also use your personal
information for our legitimate business purposes, such as improving our services, preventing fraud, and
complying with legal obligations.
7.5. Recharger treats all personal information received from the Meter Owner and any other party as strictly
confidential. Recharger will take appropriate, reasonable technical and organisational measures to
safeguard the personal information in its possession or under its control against loss, damage, or
unauthorised access. Recharger may, in limited circumstances, make available, the Meter Owner’s personal
information to any third party strictly to carry out its obligations to the Meter Owner (for example, to
process payments), or where otherwise required by law. In the event that Recharger is required to make
such personal information available to any third party, Recharger will ensure that appropriate safeguards
are in place to protect the personal information and comply with applicable legal requirements.
7.6. If you have any questions or concerns about how we handle your personal information, please refer to our
Privacy Notice.
8. GENERAL
8.1. Each provision of these full terms and conditions and our shortened terms and conditions are severable
from the other provisions. Should any provision be or become invalid or unenforceable for any reason the
remaining provisions shall nevertheless remain binding and continue to be of full force and effect.
8.2. Should a discrepancy exist between any clause in these full terms and conditions and our shortened terms
and conditions, the relevant clause(s) in these full terms and conditions shall prevail.
8.3. Recharger will not be bound by any representation not recorded in these full terms and conditions and our
shortened terms and conditions which are the sole record of Recharger’s services offered to you as the
Meter Owner.
FOR ANY QUERIES, KINDLY CONTACT RECHARGER ON (010) 880 8000 OR SEND AN EMAIL WITH YOUR
QUERY TO admin@recharger.co.za.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of ourselves. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Third-party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Mfwethu Investments CC t/a Recharger Prepaid Meters, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless Mfwethu Investments CC t/a Recharger Prepaid Meters and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.