Buy Electricity
Where can I purchase electricity for my meter?
Recharger prepaid electricity vouchers can be purchased countrywide from numerous retail outlets like Checkers, Spar, Pick n Pay, Dischem, Shoprite, Boxer, Makro, Builders or Game stores.
You can also get vouchers at banks and petrol stations like FNB, Absa, Nedbank, Standard Bank, Capitec, Shell, Sasol, Engen, and BP.
Or you can buy tokens online from the Recharger Pay Portal or PayCity, as well as from mobile vendors using Flash and Kazang.
Should the tenants require any further assistance please have them contact us on 010 880 8000 whilst at the store and we will gladly assist.
How do I find electricity shops in my area?
Recharger prepaid electricity vouchers can be purchased countrywide from numerous retail outlets like Checkers, Spar, Pick n Pay, Dischem, Shoprite, Boxer, Makro, Builders or Game stores.
You can also get vouchers at banks and petrol stations like FNB, Absa, Nedbank, Standard Bank, Capitec, Shell, Sasol, Engen, and BP.
Or you can buy tokens online from the Recharger Pay Portal or PayCity, as well as from mobile vendors using Flash and Kazang.
Should the tenants require any further assistance please have them contact us on 010 880 8000 whilst at the store and we will gladly assist.
Are there online platforms where I can purchase electricity from?
Yes, you can use our website which is www.buyvoucher.co.za and then follow the prompts. You can also use your banking app.
Can I buy electricity on my banking app?
Yes, most banking apps allow you to buy electricity.
Do prepaid electricity vouchers expire?
Recharger pre-paid vouchers are valid for a period of 12 months from the date of purchase.
The vouchers purchased on the chain store vending option is dependent on the TID sequence in which it is generated. Should the range in sequence be greater than 100 digits it may render the voucher invalid. Therefore, the expiry date of these tokens is uncertain.
Using a prepaid meter
Where do I find my meter number?
The meter number may be found below the barcode on the front of the sub-meter, as well as on the meter card.
The meter number is eleven digits.
How does the sub-meter function?
The Recharger Prepaid Sub-meter gets its electricity directly from the Municipality/Eskom meter. The primary supplier remains Eskom/Municipality, so the Landlord will still get an electricity bill.
The Recharger sub-meter is not a replacement for the main Municipality/Eskom meter.
It helps Landlords by letting tenants buy electricity vouchers independently. The amount purchased is reimbursed to the Landlord's nominated bank account, helping to pay the Municipality/Eskom bill.
A prepaid sub-meter supplies electricity to tenants from the main supply if there are units available. When units run out, the supply stops until a new voucher is purchased and loaded onto the sub-meter.
How do I recharge my prepaid electricity sub-meter?
On your receipt, you will receive a credit token with a 20 digit number. Simply enter the number on your meter keypad and press the red button to recharge.
Fix sub-meter issues
I can’t buy electricity?
There are a number of possible reasons why you are unable to purchase an electricity voucher.
The following are examples, but not limited to:
1. The sub-meter is not registered. Once the sub-meter is registered by the meter owner / landlord, the tenant can purchase electricity vouchers at the various retail outlets nation-wide.
2. If the sub-meter has been registered successfully, kindly allow 30 minutes for the activation of the sub-meter/s on the various service providers platforms once registered.
Vouchers not loading on the meter?
There are various reasons that your voucher is may not load successfully:
1. Entering the voucher code incorrectly.
- Please check that the voucher code is entered exactly as it appears.
2. Buying vouchers for the incorrect meter number.
- The voucher purchased for the incorrect meter number will not load on the sub-meter.
Vouchers are specific to a meter number. Kindly ensure that the meter number is correct when purchasing a voucher. The meter number appears on the meter below the barcode on the sub-meter and on the meter card.
The above are examples of instance where electricity vouchers will not load on the sub-meter. Should you encounter difficulties in loading your electricity voucher, kindly contact Recharger on 010 880 8000 or email admin@recharger.co.za for further assistance.
What is a tamper code?
A tamper code is a special code used to reactivate the meter if it is in a tamper state. Once entered successfully the sub-meter should supply electricity again
How do I get a tamper code?
The owner/landlord can generate a tamper code in their online customer account. The code can then be entered into the meter to restore electricity. Follow the link below:
https://customerportal.recharger.co.za/
Once you have accessed your customer profile, please select SERVICES and TAMPER CODE to process your request.
How do I clear my tamper on my prepaid sub-meter?
Only the owner/landlord can generate a tamper code and can do it from their online customer account. The code can then be entered into the meter to restore electricity.
How to re-set a tampered prepaid meter
The owner/landlord can generate a tamper code in their online customer account. The code can then be entered into the meter to restore electricity. Follow the link below:
https://customerportal.recharger.co.za/
Once you have accessed your customer profile, please select SERVICES and TAMPER CODE to process your request.