Owner

Why do I need to register my sub-meter

The sub-meter must be registered so that the tenants can purchase electricity vouchers from the retail stores nationwide and load electricity units onto the sub-meter. The landlord / owners shall be reimbursed for the electricity vouchers purchased by the tenant which can be used to pay the main meter electricity bill.

How to register my meter

ONLINE

Recharger now offers a faster & more convenient way to register your Recharger sub-meter.

Follow the link below to create your customer profile and register your new sub-meter on the Recharger portal:

https://customerportal.recharger.co.za/

To start the process please click on register. Enter your cell phone number and click on get one-time pin (OTP), thereafter you will be prompted to enter a one-time pin. Please retrieve this from your cell phone and enter in the appropriate fields.

A copy of the Landlord/Property Owner's ID and bank confirmation letter/
bank statement is required to be uploaded.

The Banking details are essential to ensure that the landlord / meter owner is reimbursed at the end of the month.

REGISTRATION FORM

In the event that you are unable to register online, Recharger offers the alternative option to complete your sub-meter registration by submitting the completed registration form.

The form can be easily obtained through the Recharger website
https://recharger.co.za/pages/register-meter.

One form may be used to register multiple meters. Once the form is complete, please scan/take a picture and send it back to us via:

WhatsApp: 081 791 8379 or
Email: info@recharger.co.za

Please note a copy of the Landlord/Property Owner's ID and bank verification letter / bank statement is required with the completed Registration form.

Watch the VIDEO

What information do I need to provide during the registration process?

The following supporting documents are required for registration:

- a copy of the landlord / owner’s ID,
- a recent bank statement / bank confirmation letter,

These documents are essential for the accuracy of the profile and for your security. We use this to verify your identity and ensure that the landlord / meter owner is reimbursed.

Click the link below to create your customer profile and register your new sub-meter on the Recharger portal:

https://customerportal.recharger.co.za/

Is there a fee associated with registering for your service?

Registration of the sub-meter is free of charge.

Can I register multiple meters under the same account?

Yes, you may register multiple sub-meters on your customer online profile.

Kindly follow the link below to create your customer profile and register your new sub-meter on the Recharger portal:

https://customerportal.recharger.co.za/

Are there any age restrictions for registration?

To complete the registration process, you must:

- Be at least 18 years old.
- Be the property owner.
- Provide a copy of the owner’s ID, recent bank statement / bank confirmation letter and a meter number.

How long does the registration process take?

The time it takes to register depends on many factors. The quickest way to register is to create on online account. Visit Create Account

A copy of the Landlord/Meter Owner's ID and bank confirmation letter / bank statement is required to be attached for the online registration.

These details are necessary to ensure that the landlord / meter owner is reimbursed.

Kindly allow 30 minutes for the activation of the sub-meter/s on the various service providers platforms once registered.

Can I edit my registration information after I've completed the process?

You may update your information, but for security purposes, we may require confirmation through additional document verification. We have a dedicated team to assist you with these changes. Please email regforms@recharger.co.za

Is there a confirmation email sent after successful registration?

Yes, you will receive confirmation once the registration has been completed.

Kindly allow 30 minutes for the activation of the sub-meter/s on the various service providers platforms once registered.

Are there any specific requirements for creating a password during registration?

Yes, the password must be at least 8 characters long, with 1 special character (!@#$%^&*()), 1 capital letter and 1 number

Are there any specific requirements or certifications needed for meter registration?

No, there are no specific certifications or requirements. The only documents needed for registration are a copy of the landlord’s ID, a recent bank statement / bank confirmation letter, and your sub-meter number to complete the registration process.

Kindly follow the link below to create your customer profile and register your new sub-meter on the Recharger portal:

https://customerportal.recharger.co.za/

Why is an ID required for registration of the sub-meter?

An ID is essential for the accuracy of the profile and for your security. We use this to verify your identity and ensure that the landlord / meter owner is reimbursed.

What measures can be taken to protect personal information when an ID is used for registration purposes?

We take your security very seriously. Please refer to our Privacy Policy and our Terms of Service for more information

Why is a bank account required for registration?

A bank account is essential for the accuracy of the profile and for your security. We use this to verify your identity and ensure that the landlord / meter owner is reimbursed.

Why is a bank account necessary for receiving rebates?

Rebates are paid at the end of the month if the tenant has purchased in the respective rebate period (25th of previous month to 24th of current month). The rebate is released into the nominated bank account.

Without a bank account the owner cannot receive these reimbursements.

Why can’t the rebate be issued in cash?

Recharger pays directly into the nominated bank account because it is secure and more convenient for the Landlord / meter owner.

Can you explain how a bank account is utilized in the registration system?

The Landlord/Property Owner’s banking details are required for the reimbursement of electricity purchased by the tenant on the Chainstore Vending Option which allows the tenant to purchase electricity at the chain stores (Shoprite, Pick n Pay, banks etc.).

Who is authorized to sign the Registration form?

The Landlord / meter owner must sign the registration form, alternatively, register the sub-meter online by following the link below:

https://customerportal.recharger.co.za/

What is Chainstore Vending?

CHAINSTORE VENDING – this option allows the Tenant to purchase electricity vouchers from stores, garages, online and in banking apps. The purchases made are then reimbursed to the Property Owner / Landlord on the 30th of every month. Service fees apply.

I want my tenants to buy electricity from the stores, what type of vending is that?

CHAINSTORE VENDING – this option allows the Tenant to purchase electricity vouchers from stores, garages, online and in banking apps. The purchases made are then reimbursed to the Property Owner / Landlord on the 30th of every month. Service fees apply.

Which vending option do I get a rebate?

CHAINSTORE VENDING – this option allows the Tenant to purchase electricity vouchers from stores, garages, online and in banking apps. The purchases made are then reimbursed to the Property Owner / Landlord on the 30th of every month. Service fees apply.

What is a sub-meter electricity rebate?

The sub-meter electricity rebate refunds tenants for their actual electricity voucher purchases during the rebate period, minus service fees. The refunds are deposited into the nominated bank account listed on the registration form, helping to pay the Municipal / Eskom bill.

The sub-meter electricity rebate is the reimbursement to the landlord / meter owner based on the tenant’s actual electricity voucher purchases less the service fees applied. The reimbursements are deposited into the nominated bank account listed on the registration form, helping to pay the Municipal / Eskom bill.

How can I apply for a rebate or remittance?

The rebate is deposited into your registered bank account on the 30th day of each month for vouchers bought by your tenant from the 25th of the previous month to the 24th of the current month. It may take three to five working days for the funds to show in your account.

What is the process for claiming a rebate or remittance?

The rebate is deposited into your registered bank account on the 30th day of each month for vouchers bought by your tenant from the 25th of the previous month to the 24th of the current month. It may take three to five working days for the funds to show in your account.

When will I get my rebate / remittance / money / payment?

The rebate is deposited into your registered bank account on the 30th day of each month for vouchers bought by your tenant from the 25th of the previous month to the 24th of the current month. It may take three to five working days for the funds to show in your account.

How long does it take to receive a rebate or remittance payment or money?

The rebate is deposited into your registered bank account on the 30th day of each month for vouchers bought by your tenant from the 25th of the previous month to the 24th of the current month. It may take three to five working days for the funds to show in your account.

Is there a customer service contact or helpline available to assist with questions or issues related to rebates, remittance, or payments?

Should your query be related to remittance (rebate) payments, kindly submit your query to rebates@recharger.co.za.

What alternative options are available for individuals who do not have a bank account but still want to receive rebates?

Should your query be related to remittance (rebate) payments, kindly submit your query to rebates@recharger.co.za.

Do prepaid electricity vouchers expire?

Recharger pre-paid vouchers are valid for a period of 12 months from the date of purchase.

The vouchers purchased on the chain store vending option is dependent on the TID sequence in which it is generated. Should the range in sequence be greater than 100 digits it may render the voucher invalid. Therefore, the expiry date of these tokens is uncertain.

Vouchers not loading on the meter?

There are various reasons that your voucher is may not load successfully:

1. Entering the voucher code incorrectly.

- Please check that the voucher code is entered exactly as it appears.

2. Buying vouchers for the incorrect meter number.

- The voucher purchased for the incorrect meter number will not load on the sub-meter.

Vouchers are specific to a meter number. Kindly ensure that the meter number is correct when purchasing a voucher. The meter number appears on the meter below the barcode on the sub-meter and on the meter card.

The above are examples of instance where electricity vouchers will not load on the sub-meter. Should you encounter difficulties in loading your electricity voucher, kindly contact Recharger on 010 880 8000 or email admin@recharger.co.za for further assistance.

What is a tamper code?

A tamper code is a special code used to reactivate the meter if it is in a tamper state. Once entered successfully the sub-meter should supply electricity again

How do I get a tamper code?

The owner/landlord can generate a tamper code in their online customer account. The code can then be entered into the meter to restore electricity. Follow the link below:

https://customerportal.recharger.co.za/

Once you have accessed your customer profile, please select SERVICES and TAMPER CODE to process your request.

How do I clear my tamper on my prepaid sub-meter?

Only the owner/landlord can generate a tamper code and can do it from their online customer account. The code can then be entered into the meter to restore electricity

How to re-set a tampered prepaid meter?

The owner/landlord can generate a tamper code in their online customer account. The code can then be entered into the meter to restore electricity. Follow the link below:

https://customerportal.recharger.co.za/

Once you have accessed your customer profile, please select SERVICES and TAMPER CODE to process your request.

What steps do I need to take to change my account to a different bank?

Should your query be related to change banking details, kindly submit your request to regforms@recharger.co.za.

What is the timeline for completing the process of changing banks?

The process time for changing your banking details varies depending on the nature of the query. Kindly submit your request to change banking details to regforms@recharger.co.za

Are there any fees or charges associated with changing my account to a different bank account?

Yes, there is a cost associated with changing banking details. Kindly submit your request to change banking details to regforms@recharger.co.za

What are steps involved in transferring ownership of a sub-meter when I buy/sell a property?