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793 Jan Smuts Highway, Sherwood, Durban.

Tel: 087 158 4800

Insurance Plans

Frequently Asked Questions

What is a prepaid meter?

A prepaid meter is a device that helps the user control & regulate the usage of electricity or water.

It works much like a prepaid cellphone whereby you pay upfront before you use it, therefore

eliminating large unexpected monthly bills.

What are the benefits of a prepaid meter?

Landlords ensure that tenants are paying for electricity or water before consuming it and will not be lumped with large unpaid bills at the end of the lease. ​Easily resolve disputes on the amount of electricity or water consumed. ​Tenants are able to monitor their consumption by checking the easy to read meter and adjust their consumption accordingly.

How do I recharge my prepaid electricity meter?

You can use the unique number on each card that comes with your meter to buy prepaid electricity tokens from a variety of online and mobile vendors, retail stores, banks and petrol stations.

You will receive a credit token with a 20 digit number. Simply enter the number on your meter keypad and press the red button to recharge.

Where can I purchase prepaid electricity tokens?

Recharger prepaid electricity tokens can be purchased countrywide from numerous retail outlets like Checkers, Spar, Dischem, Shoprite or Boxer stores.

 

You can also get tokens at banks and petrol stations like FNB, Absa, Nedbank, Standard Bank, Shell, Sasol, Caltex, Engen, and BP.

 

Or you can buy tokens online from the Recharger Pay Portal or PayCity, as well as from mobile vendors using Flash and Kazang.

Can I use Recharger prepaid meter to replace my Eskom electricity account?

No, Recharger prepaid meters provides prepaid vending and collection services to owners and managers of buildings and sectional title properties. The municipality only collects meter readings from the bulk meter. Landlords and agents have to manage collection from individual tenants or unit owners. Recharger Prepaid provides a collection service that is safe, easy and convenient.

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How do I register my Recharger meter(s)?

It is easy to register your Recharger pre-paid sub-meter(s). The registration forms are included with each meter and you can use one form for multiple meters. Once completed, take a clear photo and send the completed registration form back to Recharger via WhatsApp, Fax or E-mail.

How does the Recharger Lifetime Warranty* work?

Recharger offers a Lifetime Warranty* on selected prepaid electricity meters. The warranty is only valid if the registration form is correctly completed, and on presentation of proof of purchase - original invoice, sales slip indicating date of purchase, dealers name, model, serial number and a certificate of compliance for the installation of the prepaid meter. *Terms and Conditions apply.

How do I choose a metering company?

  1. Do they have National & International  footprint?

  2. Can your tenant buy Vouchers at ATM'S and retailers nationwide?

  3. Does the company have a portfolio of 50000+meters and a direct supplier of vending systems to meter companies

  4. Does your service provider offer a guarantee of meters?

  5. Are the prepaid meters SABS approved?

The answer to all questions will be YES when you purchase meters from Recharger.

What is STS?

STS stands for Standard Transfer Specification. This standard provides compatibility between certified STS compliant electricity dispensers and vending systems in the electricity dispensing industry to the benefit of the customer, distributor and agent.

 

The standard was an initiative by Eskom in 1993 to address social, political and economic needs in South Africa after the introduction of prepayment metering in 1989. The STS Association acts as the custodian of the STS and ensures the integrity of the open systems standard, as well as the quality of the supporting infrastructure, facilitates and services.

How long does it take to fit and activate a Recharger prepaid meter?

A qualified electrician will fit the meter within a day. Once the registration form is completed and sent to Recharger with the documents required, it will be processed and you will receive an SMS to notify you that your meter is activated.

Do prepaid electricity tokens expire?

No, they are valid for as long as you are using a Recharger prepaid meter.